Frequently Asked Questions
FAQ
What is AxeHedge?
What tools does AxeHedge provide?
Through the combination of an agile tech stack, we aim to offer the following tools for our first build:
- AxeHub (a knowledge repository containing actionable insights and guides towards developing healthy and fundamentally sound investment practices).
- Strategies (a simple way to build your own investment strategies). [Coming Soon]
- Brokerage (search, discover and invest into global equities with low-commissions).
The best part of all this, is that you can start investing with AxeHedge with zero-coding required and this is all made possible via our mobile application.
Are you a start up?
In short yes, AxeHedge is a start-up! Our journey began in 2021, where we gathered a team of investment professionals with experience working in hedge funds and private equity. Being users ourselves, we think that global investing shouldn’t be complex and should be an exciting experience overall. Hence why we built the platform starting with a small team of 8 which aims to bring simplicity and structure to investing.
Do you offer trading and fund management services?
At our current stage, we would want to commit our resources to solving problems that our users face – making global investing simpler and more structured. At this point, we have trading features and we do see the potential to inch into fund management soon. AxeHedge envisions that this future will provide investors with greater clarity and empowerment over selecting the mix of asset classes that have the potential to generate long-term consistent outperformance compared to market benchmarks.
Why do I need tools for investing?
When it comes to managing capital (or money in this case), we are of the opinion that investors should spend time building the right foundation before committing capital into any asset class. Whilst one may not require a doctorate degree in Finance to plan and construct a portfolio that fits your investment goals, we would still recommend that investors have a good understanding on how assets in a portfolio can generate returns over in the long-run, while managing the risks involved. We think that the key enabler for this are digital investment tools – one which is readily available on demand, customisable and provides intuitive feedback to investors. Our goal at AxeHedge is to build reliable software and infrastructure that helps investors to focus on doing what they do best – beating the market.
Why AxeHedge?
We are firm believers in methodical and systematic approaches to investing. That is how we were trained, and that belief forms the foundation of what we are building here at AxeHedge.
Our mission is to guide and educate users through similar methodologies and systematic approaches applied by global asset managers. We aim to democratise this by spending time to create a great user experience on our platform, whilst facilitating users through a ‘workflow’ that asset managers apply: Research > Strategize > Invest > Monitor.
AxeHedge’s first approach to achieving this is by making the first step accessible and digestible to the average investor. We curated our knowledge repository (AxeHub) by providing investors with concise market update updates, infographics on complex concepts and bringing a touch of relatability via podcasts. We think our users will love what AxeHub brings, and we are excited to bring more engaging content to this product pillar.
Another approach that we are aiming to simplify is the investment and decision-making processes. With AxeHedge, we provide investors with real-time data, news, and research reports on the same platform. We also have made buying and selling global stocks even simpler and intuitive.
Why should I choose AxeHedge over other trading tools?
AxeHedge’s approach to investing is based on quantitative approaches applied by hedge fund managers. With intuitive software, we aim to bring systematic investing to a wider range of investors regardless of their investment goals or horizons.
In the asset management space, generating consistent outperformance is one of the largest challenges that most managers face. Our tools and solutions are designed to introduce greater structure and predictability to allow investors to perform consistently over in the long run through progressive iteration.
This journey begins by providing access to global equities, with low-commissions, along with introducing newer ways to learn via actionable insights made available on AxeHub. Just over the horizon, we aim to introduce more intuitive ways for investors to take charge of their multi-asset portfolio on a singular platform.
What markets does AxeHedge’s platform cover?
AxeHedge provides access to the deepest capital market in the world, the US stock market. If there’s anything that sparks your interest in the NYSE or NASDAQ, we have it!
There are bugs on the application. How can I report them?
Reach out to our customer support either in-app or you can also email us at support@axehedge.com. We will attend to you within 48 hours.
I have issues with registration, deposit, verification, and more - what should I do?
Reach out to our customer support either in-app or you can also email us at support@axehedge.com. We will attend to you within 48 hours.
How long does it take for us to deposit money into our accounts?
How long does it take for us to withdraw money from our accounts?
It usually takes around 3-5 business days, depending on your bank. In some cases, it can extend up to 10 business days.
Is AxeHedge regulated?
Is our money safe with AxeHedge?
If you’re talking about how your money/assets are kept and managed, we scaled far and wide to keep your belongings as secure as possible. Currently, we don’t hold your money/assets. Alpaca Securities LLC (Alpaca) is responsible for holding/managing our clients’ money/assets. Alpaca is a Financial Industry Regulatory Authority, Inc. (FINRA) member so you can invest away without worry!
On another note, your cash is insured as our partner is a member of the SIPC which provides insurance up to $500,000 including a $250,000 limit for cash. Of course, it doesn’t cover losses from your own investment/trading decision. To find out more, read here.
If you’re talking about whether you can make a profit or not from investing/trading, we’ll be real with you and tell you this: it comes with a risk – we can’t guarantee you profit, that’ll be up to how good you are.
Why do we have to transfer funds to Alpaca to deposit money into our account?
Currently, AxeHedge does not hold/manage your money. Hence, we partner with Alpaca Securities LLC (Alpaca), which will provide you and all our clients with the service. So, your money will be held/managed by Alpaca.
What type of investment/trading account does AxeHedge provide?
We currently only offer cash account types to our users. With a cash account, deposits must clear before they are available to invest. This may take 3-5 business days, depending on your method of deposit and deposit history at AxeHedge. However, in some cases, it may extend up to 10 business days.
Do I own the shares I buy through Axehedge?
Yes, All the shares that you trade on AxeHedge is owned by you.
What is the minimum investment to start investing with AxeHedge?
We require no minimum investment amount – you can even start with as little as $1!
Can I cancel my trade order after placing it?
Can I still cancel my order that has been partially filled?
If, for example, you ordered 100 units of shares and 50 of them have been filled, another 50 are still pending. Can you cancel the remaining 50 orders? With our current app version, you are not allowed to do it yet, but we’re looking forward to adding the feature that will enable it in the future!
Is there a minimum deposit amount required?
Nope. Deposit away!
Is there a minimum withdrawal amount required?
We put a minimum amount of $10 for the withdrawal.
How much fee does AxeHedge charge when purchasing stocks?
Currently, AxeHedge only charges $1 per trade with spread fees included in the stock price.
Are there any withdrawal fees charged?
AxeHedge does not impose any fees on withdrawals or deposits, but our partner banks may charge a fee of up to $25 for withdrawal to US bank accounts, and up to $50 per withdrawal to non-US banks . We recommend that you speak to your preferred bank on any additional charges for fund transfers.
Is there a maximum withdrawal amount?
No.
Is there a maximum deposit amount?
No, you can deposit as much as you want, and as frequently as you want.
Can you cancel your deposit before it is reflected in your account?
You can cancel your deposit before the transaction is processed by liaising with your bank.
Can I withdraw the money I just deposited?
Yes, as soon as it is reflected in your trading account, you can withdraw it.
Can I link to more than one bank account?
Currently, we only allow you to link one bank at a time. However, you can always unlink your chosen bank and link to other banks of your choice.
Do note:
- You cannot unlink a bank account while it’s under further review.
- Ensure that you have enabled online transfers for your online banking account to ensure a smooth fund transfer and withdrawal process.
- You can only fund your account with an individual bank account registered under your name. For security purposes, we limit the number of bank accounts we can link to a single AxeHedge account. We also limit the number of AxeHedge accounts that a bank account can be linked to.
Does AxeHedge provide extended-hour trading?
AxeHedge currently does not provide extended-hour trading.
How do I delete my account?
Under the “User Profile” tab, navigate to “Settings” and then select the “Delete Account” option. Enter your account password, and confirm the account deletion by clicking on the “Delete Account” button.