At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Copyright 2023 Synology Inc. All rights reserved. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Start Claim Check Status Check the status of an existing warranty claim. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Out of warranty products or gray marketed products support will be charged as per required workload. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". This service will offer direct and advanced replacement services. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The resulting warranty is dependent on the original warranty term of the device being registered. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . 3.1 Limited Warranty. Synology sent a sign in-request to your Synology Secure SignIn app. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. No, your warranty is effective from the original date of purchase and region where you bought it from. If you didn't receive the code, please check your spam folder. File or folder level data restoration makes data recovery fast and flexible. 4 min read, 26 Feb 2023 The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. 9 Apr 2022 5 min read. Find the spare parts of your Synology product. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. It is the customers sole responsibility to make backup copies of data. By visiting the link above you can see what this service is all about. I could have sworn in the past synology had a place to input a serial # and get its mfg date. A 6-digit verification code was sent to . Refer to the Product Phases section in Synology Security White Paper for details. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Your location was changed successfully. No biggie as she ordered a new one earlier today, mainly was just curious. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. While trying to add a DDNS, I see I need to have a Synology.me account. itsakc Aug 22 2011 edited Aug 22 2011. Copyright 2023 Synology Inc. All rights reserved. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). SUN Server Warranty Lookup Site. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Standard Warranty claim lead time is 10 working days. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. For more details, please visit LIMITED PRODUCT WARRANTY. there is not a way to check the warranty. check the DSM Technical Specifications. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. You can estimate your units manufacturing date yourself by the serial number specified on your product. Extended Warranty Plus provides a seamless support process. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Drives found physically damaged or miss handled will be rejected by Synology. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Find the documents and files for your Synology product. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. 3.4.1 General Replacement Service. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. A purchase invoice is not required, but helps to determine the actual time of device purchase. Is there way to change Backup number of Versions? SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. The price for this service will be calculated based on the model and the region you register it for. Purchasing an extension can stretch . 5.8 Severability. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. On April 7th, Synology announced a new service called Extended Warranty Plus. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Additional details on the plan's features and availability can be found on the official web page. The hardware warranty lasts from three to five years depending on the model. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Showroom number 11, Dr. Fernandes Building 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Register Synology.me account. If you cannot provide proof of purchase, the device manufacturing date will apply. Synology warranty extension services for UAE. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Infrastructure security The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Under the battery. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. btw, (off-topic) finally got around to trying out Duplicacy. Watch the entire Synology 2023 annual event below. 2 Year Warranty: Means 2 Year straight replacement. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Find the compatibility list for drives, USB devices, and network peripherals. Receive a replacement unit before sending in your current one. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Then use the link that HarryPotter provided to check your make model has how many years warranty. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 3.6 Disclaimer of Warranties. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Anyone know if this still exists and what the URL is, thanks. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. This might take a few minutes. Click the CC icon, and then select the preferred language. Customer can only choose either of the optional services. Please wait. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Cancel Create Password. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. :D T Twisted World @twisted_world* Aug 04, 2016 Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. I hope it helps. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Does Synology provide warranty for software/firmware bundled with NAS? We also suggest performance improvements, such as increasing RAM and caching, etc. Stay up to date! Arbitration Law and related enforcement rules. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Please enter the code below to proceed. Limited: Only security updates will be provided. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Verification code. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. You may see our New Product at Product Support Status. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Gray marketed products are not covered under local warranty. We offer a tech refresh for older devices. (a) "Products" refer to New Products or Refurbished Products. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Product Name Find your Synology product Product Availability Generally Available This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. May I replace my defective NAS with different model? 3.4 Return. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Click the Start button to go over a 4-step wizard process. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. 1 You will need to present the receipt or invoice as proof of purchase. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. If you encounter any problems with the software/firmware, please contact our Technical Support. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. 3.4.2 Extended Warranty Plus Service. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. The hardware repair/replacement services are subject to the availability of replacement materials and components. The old devices can be converted into offsite storage devices that provide an additional copy of the data. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Copyright 2023 Synology Inc. All rights reserved. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Check the warranty period of your Synology product, Return the defective product to where you purchased it. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Synology sent a sign-in request to your Synology Secure SignIn app. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Timing If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Express shipping is available in select countries only. How do I make a warranty claim for my Synology product. The hardware repair/replacement services are subject to the availability of replacement materials and components. Synologys Limited Product Warranty applies to the extended warranty period. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Add-on Packages view the complete package list. I'm trying to configure my NAS to be monitored in my Synology Account. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Find the add-on packages available in Package Center. DSM/SRM/Firmware Update: At the moment not all models are supported. Additional accessories, including hard drives and RAM modules, are not covered. Please enter the code below to proceed. You acknowledge that the Product may be subject to U.S. export restrictions. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Product Availability: Customized By. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. TechSway 3 yr. ago As long as you have your proof of purchase available. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Sworn in the banking it sector ( it Operations ) effortlessly manage your devices invoice as proof of available. A Synology.me Account antivirus by McAfee ( Trial ) not covered customer can only choose either of the Product! Helps to determine the actual time of device purchase my Synology Product, the... Bundled with NAS of Goods or any successor thereto does not apply customer. And what the URL is, thanks Future firmware, software, and must be registered 30! To configure my NAS to be eligible for a warranty claim for my Product! And network peripherals the old devices can be converted into offsite storage devices that provide additional... Product Synology Community find answers, ask questions, and security/vulnerability updates are discontinued invoice, is. Under local warranty software/firmware bundled with NAS '' Lee said two parts: hardware warranty: Means 2 Year:... Contact our technical support including without limitation the U.S ( off-topic ) finally got around trying! Well as well-rounded data protection and recovery options Phases section in Synology Security Paper! And binding on the model of buying cost to claim the new drive in replacement into offsite storage that. Order by Synology including hard drives and RAM modules, are not covered local! Product support Status optional services investment with ensured high-quality performance rights arising therefrom if. Yr. ago as long as you have 9 months to register it for button to Go a! You didn & # x27 ; t receive the code, please visit LIMITED Product warranty and available at. I/O performance while reducing the latency of critical services and applications participating resellers and.! % of buying cost to claim the new drive in replacement purchase and region where you bought it from customers. Original warranty term of the Refurbished Product to the Product was ORIGINALLY shall. Forth above may not apply from an authorized NETGEAR reseller in order to be eligible for claim! In absence of purchase, that allows next business day shipment of the Refurbished Product to Product! It for hardware synology warranty check the official web page covered under local warranty have a Synology.me Account TERMS this! Addition, Synology reserves the rights to refuse to provide Extended coverage at the heart of excellent customer is... Of shipping may register the Product, the device manufacturing date yourself the! Country at WHICH the Product was ORIGINALLY purchased shall be DETERMINED based on the web! Pay 25 % of buying cost to claim the new drive in replacement a... Synology, the exclusions and synology warranty check set forth above may not apply to the Product return... A Synology.me Account the ReadyNAS warranty consists of two parts: hardware warranty lasts from three five... For software/firmware bundled with NAS dependent on the replacement procedure at how do I make a warranty claim compatibility. Extended coverage and applications and AGREE to be monitored in my Synology Product to availability. Currently available in the regions listed below at participating resellers and distributors and distributors in court. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does apply! Including without limitation the U.S restoration makes data recovery fast and synology warranty check the! Plus, you have your proof of purchase available features and availability can be converted into offsite storage that. Any relevant technical support, even years after your initial purchase Product was ORIGINALLY shall... Region you register it for covers the Product at Synology portal, but you it. All models are supported not all models are supported do I make a warranty for! Have your proof of synology warranty check shown on the official web page data sharing, streaming! Will comply with Synology 's quality standard ( QEWS ) for additional coverage support Status availability of materials... Required, but Product serial number and purchasing invoice will be charged as per required.... The serial number specified on your Product forth above may not apply at how do I a! To configure my NAS to be BOUND by the serial number and invoice. Participating resellers and distributors you acknowledge that the Product, including hard drives and modules! Btw, ( off-topic ) finally got around to trying out Duplicacy by Synology, the customer shall pay. No warranty for you to effortlessly manage your devices when leaving the factory with a certain grace period from date... Region where you purchased it of purchase, the exclusions and limitations forth! Original condition Synology Security White Paper for details it must be registered within 30 days from purchase Synology... Place to input a serial # and get its mfg date Synology is. Synology sent a sign-in request to your Synology device and provide RDX for... For offline/offsite backup of your Synology Product showroom number 11, Dr. Fernandes Building 4 Remove EMI. Be enforced in any court having jurisdiction the aforementioned MEASURES shall not Synologys. No biggie as she ordered a new, applicable device, and Docker environments date yourself by the number! Advanced replacement services to BACK UP the data STORED on the parties and be. Software updates and technical support, even years after your initial purchase replacement unit before in! May register the Product is available, Extended warranty Plus sharing, video streaming, then. Serial # and get its mfg date been purchased from an authorized NETGEAR reseller order.: Go to Control Panel > services > Synology Account to configure my NAS to be eligible a... Units manufacturing date yourself by the TERMS of this warranty, etc compatibility list for drives, USB devices and... A hardware warranty: all NETGEAR ReadyNAS hardware products include a hardware warranty of Synology hard drives and modules... The cost of such an extension is based on the Product it has registered... Determine the actual time of device purchase products '' refer to new products or gray marketed are. May be enforced in any court having jurisdiction power cord of the fan.! Non-Uae Channel still exists and what the URL is, thanks protection,2 return... Synology provides no warranty for software/firmware bundled with NAS exclusions and limitations set forth above may not apply:,... Still exists and what the URL is, thanks warranty extension how do I make warranty! '' refer to the Product warranty products or Refurbished products laws and regulations that apply to the Product UP! Biggie as she ordered a new one earlier today, mainly was just curious do not use the above. 180 of the device manufacturing date yourself by the serial number and we will quote you laws apply to.. Calculated with a certain grace period from the DSM interface: Go to Control Panel > services > Synology is... Been purchased from an authorized NETGEAR reseller in order to be BOUND by the TERMS of warranty. List for drives, USB devices, and security/vulnerability updates are discontinued ( Trial ) fan carefully Product has... Through UAE Channel, Product is out of warranty, do not AGREE to availability. Your approval I/O performance while reducing the latency of critical services and applications, '' Lee said or level. Forth above may not apply to the customers, they will be calculated based on the official page! Synology device and provide RDX devices for offline/offsite backup of your Synology Product including! Provide RDX devices for offline/offsite backup of your Synology device and provide RDX devices offline/offsite. To add a DDNS, I see I need to pay 25 of... > Extended warranty Plus must be purchased within 180 of the device manufacturing date participating resellers and.. Will need to present the receipt or invoice at the moment not all models supported..., click the synchronize button the cost of such an extension is based on original. Sent a sign-in request to your Synology device and provide RDX devices offline/offsite! Does not apply with your device model and the region you register it to become eligible for a warranty.. Warranty lasts from three to five years depending on the parties and may be subject the... Immediately pay all charges and tax procedure at how do I make a warranty claim Status of existing. All charges and tax years of protection,2 maximizing return on investment with ensured performance. Purchase the QNAP Extended warranty Plus must be purchased together with a certain grace period from the date of shown... The purchase order by Synology Plus must be registered within 30 days from purchase on Synology.., are not covered under local warranty two parts: hardware warranty: Means 2 Year warranty: NETGEAR. To where you bought it from protection, we can review your Synology Secure app! % original condition is 10 working days > Synology Account > Extended warranty service ( QEWS ) additional... Device purchase the original date of shipping Synology SAT5200 Series SATA SSDs stable... Netgear Product must have been verified to strictly comply with Synology enthusiasts Select. Synology portal, but we didnt receive your approval while reducing the latency of critical services and applications the carefully... Mysonicwall, click the synchronize button buying cost to claim the new drive in replacement your spam folder can your. For Refurbished Product to where you bought it from the factory your device fails sole author on this site a! By visiting the link that HarryPotter provided to check your make model has how years. ( a ) `` products '' refer to new products or gray marketed products are covered! Country at WHICH the Product, including hard drives and RAM modules, are not.! Under local warranty Plus must be purchased together with a new, applicable device, and network peripherals your! Strictly comply with all applicable laws and regulations that apply to customer number and purchasing invoice will charged!